app can't process

Thanks for getting in touch and we apologise for the issue you are having.

Can you please provide the answers to the following questions when you reporting a bug:

1.) DEVICE MAKE & MODEL:
What exact device are you working on?

2.) OS VERSION:
What software version is your device running? Also, did you recently update the OS?

3.) BRIEF DESCRIPTION:
Are you able to describe the issue in just a few words?

4.) LONG DESCRIPTION:
It would be great if you can elaborate and describe the issue more detail?

5.) STEPS TO REPRODUCE:
Can you outline the steps you did so we can try reproduce the bug?
i.)
ii.)
iii.)
iv.)
etc.

6.) ACTUAL RESULTS:
What happens when you performed the steps (outlined above)?

7.) EXPECTED RESULTS:
What did you expected to happen when you performed the steps (outlined above)?

8.) ANY OTHER DETAILS:
Is there anything else you can tell us about the bug that may help?


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We look forward to getting more details from you

Regards,
The Meld Team

i have a video for u. because am weak english haha