why the app cant import my pic from library.

Hi There, 

Thanks for getting in touch and we really do apologise for the issue you are having. This problem is a rare case specific to a couple device/OS combination and we are currently investigating this. Any help you can give us so that we can track it down would be greatly appreciated. Can you please provide the answers to the following questions when you reporting a bug:

1.) DEVICE MAKE & MODEL:
What exact device are you working on?

2.) OS VERSION:
What software version is your device running? Also, did you recently update the OS?

3.) MELD VERSION:
What is the version of Meld you are currently running?

4.) How long have you been using the Meld app now?

5.) Is this problem new since a recent update of the Meld app?

6.) What export size are you using and have you recently changed this?

7.) Anything else that you think may help?

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We look forward to getting more details from you and sorting this out for you.

Regards,
The Meld Team