Hi There...

We really do apologise for the issue you are having. Please email us at support@madewithmeld.com and we'll sort this out for you straight away. We need to get some details from you before we issue the refund.

Could you please tell us what model Galaxy 3 you have (eg. GT-I9300[T])?

ALso, can you tell us the exact Android OS version?

Cheers,
The MELD Support Team

Hi There, 

Thanks for getting in touch and we really do apologise for the issue you are having. This problem is a rare case specific to a couple device/OS combination and we are currently investigating this. Any help you can give us so that we can track it down would be greatly appreciated. Can you please provide the answers to the following questions when you reporting a bug:

1.) DEVICE MAKE & MODEL:
What exact device are you working on?

2.) OS VERSION:
What software version is your device running? Also, did you recently update the OS?

3.) MELD VERSION:
What is the version of Meld you are currently running?

4.) How long have you been using the Meld app now?

5.) Is this problem new since a recent update of the Meld app?

6.) What export size are you using and have you recently changed this?

7.) Anything else that you think may help?

--

We look forward to getting more details from you and sorting this out for you.

Regards,
The Meld Team

Just to let you know the latest update (v1.11) to Meld on both iOS and Android allows you to free transform (rotate, move, scale) a layer at anytime by a simple double tap on the main editing screen.

Thanks for getting in touch and we apologise for the issue you are having.

Can you please provide the answers to the following questions when you reporting a bug:

1.) DEVICE MAKE & MODEL:
What exact device are you working on?

2.) OS VERSION:
What software version is your device running? Also, did you recently update the OS?

3.) BRIEF DESCRIPTION:
Are you able to describe the issue in just a few words?

4.) LONG DESCRIPTION:
It would be great if you can elaborate and describe the issue more detail?

5.) STEPS TO REPRODUCE:
Can you outline the steps you did so we can try reproduce the bug?
i.)
ii.)
iii.)
iv.)
etc.

6.) ACTUAL RESULTS:
What happens when you performed the steps (outlined above)?

7.) EXPECTED RESULTS:
What did you expected to happen when you performed the steps (outlined above)?

8.) ANY OTHER DETAILS:
Is there anything else you can tell us about the bug that may help?


--

We look forward to getting more details from you

Regards,
The Meld Team

This is really strange problem and unfortunately not related to our app but rather something you need to contact google about as this should not be possible if you had purchased the app already. Having said that though, if you contact support@madewithmeld.com with your 2 purchase receipts and we find them both we will be more than happy to refund one of them if this is what has happened. Thanks for your patience in this matter.

First off, THE GOOD NEWS - we have just implemented the ability to reposition/scale/move at any time and we are currently testing and getting it ready for release in the next version!!!

But yes, you are correct - the current version you can not reposition a layer once you have added it other than by re-adding it. What most people do is use a blend mode on the position screen so they can place the layer exactly where they want as the layers below can be seen - albeit only a work around until this new system is integrated.

We can only ask for your patience as we strive to make the app better by listening to users such as yourself. We are constantly trying to make the app better and we have a whole bunch of cool new features in the pipeline including this particular feature.

Thanks for your feedback! A fair enough critique and we completely understand your frustration so we apologise. Please email support@madewithmeld.com and we can sort things out for you.

We are currently implementing the ability to free transform from main editing screen along with a number of other cool features.